Refund Policy

At Virtual Design Pro, we strive to provide our clients with exceptional virtual interior design services. We understand that sometimes things don’t go as planned, and we’re here to ensure you feel secure in your investment. Below is our comprehensive refund policy.

Eligibility for Refunds

Refunds are available under the following circumstances:

  • Service Cancellation: If you wish to cancel your project, you must do so within 48 hours of your initial consultation for a full refund.
  • Unsatisfactory Results: If you are not satisfied with the final design deliverables, please contact us within 14 days of receiving your design. We will work with you to address your concerns or offer a refund if we cannot meet your expectations.

How to Request a Refund

To request a refund, please follow these steps:

  • Email us at [email protected] with your order details and a brief explanation of your request.
  • Include any supporting documentation, such as screenshots or photos of the work in question.
  • Our team will review your request and respond within 5 business days.

Refund Process

If your refund request is approved, the funds will be processed back to your original payment method within 7-10 business days. Please note that depending on your bank, it may take some additional time for the funds to reflect in your account.

Exceptions

Please be aware that the following items are non-refundable:

  • Design packages that have been delivered and accepted by the client.
  • Customized designs that have been initiated and are in progress.

Contact Us

If you have any questions about our refund policy or need assistance, feel free to reach out to us at:

We appreciate your understanding and look forward to making your virtual interior design experience as smooth as possible!